Refund & Return Policy

Returns & Refund Policy at kuyecuint.com

kuyecuint.com emphasizes customer contentment through superior product standards and responsive service. We understand that product returns or refund requests may occasionally become necessary, and we've optimized these procedures for efficiency and clarity. Should your acquisition prove unsatisfactory, we provide a 30-day return framework. This enables customers to submit return petitions within 30 calendar days of delivery confirmation. Requests initiated after this 30-day period will be considered ineligible.

The subsequent information details all essential parameters and conditions governing returns and monetary reimbursements for our e-commerce platform.

Qualification Standards for Returns & Refunds:

Faulty Products: Merchandise exhibiting damage upon arrival, manufacturing defects, or quality compromises qualifies for prompt return processing and financial reimbursement.

Incorrect Product Delivery: Receipt of items inconsistent with order specifications permits immediate return coordination or product exchange.

Return Request Deadline:

Customers must formally declare return intentions within 30 days of verified product delivery.

Return Methodology:

To initiate returns, please forward comprehensive electronic communication to customer support at [email protected]. Required elements include: order identification number, detailed return explanation, and supporting visual evidence.

Our assessment team will review submissions and, upon authorization, provide return destination details. Qualifying scenarios may receive prepaid return shipping documentation.

Return Condition Requirements:

Returned items must maintain delivery condition with original packaging, labels, and tags fully intact.

Due to health and safety regulations, products must demonstrate zero evidence of wear, utilization, or customer-inflicted damage. We maintain discretion to refuse non-compliant returns.

Reimbursement Protocol:

After confirming returned merchandise alignment with customer descriptions, we will execute refund transactions within 1-2 business days. Funds will be credited to the original payment account. Banking procedures typically require 7-15 days for complete transaction processing.

Return Expense Allocation:

No processing fees apply to returns. For returns resulting from corporate errors (including shipment inaccuracies or verified defects), we provide comprehensive refunds incorporating return delivery expenditures.

Exchange Procedures:

For merchandise exchanges involving alternative sizes or models, clearly specify requirements during initial contact. Our team will manage exchange processes without imposing additional charges or shipping fees.

Cancellation Parameters:

Order cancellation remains available until shipment commencement. For pre-shipment cancellations, prompt communication is crucial. Post-dispatch situations will follow standard return protocol.

Assistance Availability:

For return and refund guidance, our customer care team can be contacted at [email protected].

Policy Update Rights:

kuyecuint.com conserves the privilege to revise this Return and Refund Policy periodically. Customer responsibility includes monitoring policy amendments. Continued website usage indicates acceptance of existing policy terms.

Authorized Return Location: Shangwan Group, Xianfeng Village, Chadian Township, Zhijin County, Guizhou Province,552100

Electronic Mail: [email protected]

Last Revised: 2025-10-22